What Happens Next?
1. We Confirm Your Shoot
Before your appointment, we’ll reach out to confirm the time, access details, and anything else we need.
3. Your Media Is Delivered
Our standard turnaround is typically the following day. You’ll receive an email with your completed media, property page, and invoice all in one place.
2. We Shoot the Property
Your photographer captures all of the media included in your order and handles any important requests you’ve shared with us.
4. Everything Lives in Your Account
Download your media, access your property website, marketing tools, account settings, schedule upcoming shoots and more.
Everything Available to You
There’s a lot more to Experience Home Media than just photography.
Our quick welcome guide gives you an overview of our main services, what’s included with your marketing kit, where we work, our app, referral program, and other resources available to you.
Inside the guide, you’ll learn more about:
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Our photography, drone, video, floor plan, and other media services
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What’s included in your Marketing Kit
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The Experience Home Media app
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The areas we currently service
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Our client referral program
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Tools and resources available with every listing
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Where to find our complete account walkthrough
A Few Helpful Things to Know
Next-Day Turnaround
Most media is delivered the following day after your shoot.
You’ll receive an email with your completed media, property page, and invoice all in one place.
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Need to Reschedule?
No problem.
You can reschedule your appointment directly inside your account, or just text or email us and we’ll help get everything moved around.
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Need to Add Something?
Want to add drone photos, a floor plan, video, Zillow 3D, property lines, or another service before the appointment?
Just reach out and we’ll help you get it added.
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Something Changed?
If access changes, the property isn’t ready, the appointment time needs to move, or you have a special request, just text or email us as soon as possible.
The more we know ahead of time, the smoother the shoot will go.
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Help the Homeowner Get Ready
A well-prepared property makes a huge difference in how the final media comes out.
Feel free to send your homeowner our Shoot Prep Checklist before the appointment so they know exactly what to do ahead of time.
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You Don’t Need to Be There
If the property is vacant or accessible by lockbox, you usually don’t need to meet us at the property.
Just make sure we have clear access instructions ahead of time and we’ll take it from there.
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Ordered a Video?
We’ll reach out before your shoot to ask about the property’s best features, upgrades, views, location perks, or anything else you want highlighted.
From there, we’ll help build the video around those details and can prepare a script for your on-camera clips or voiceover.
If you opt in to be on camera, we’ll guide you through everything on-site so it feels natural and easy. It’s also a great way to build your personal brand and create more recognizable content around your listings.
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Know Another Agent Who Could Use Us?
We love working with great agents.
Check out our referral program inside the welcome guide to see how you can earn rewards for introducing other agents to Experience Home Media.
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One Media Team, Everything You Need.
Learn How to Use Your Account
Your Experience Home Media account includes powerful tools that can help you market listings and simplify your workflow.
We created a complete walkthrough showing you exactly how everything works.
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The walkthrough covers:
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Accessing and downloading your media
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Using your Marketing Kit
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Managing your account
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Editing marketing templates
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Creating and editing property websites
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Updating your logo, headshot, and branding
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Using the Experience Home Media app
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Other tools designed to help you market listings and grow your business
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The video includes timestamps so you can jump directly to whatever you need.
We're Excited to Work With You!
Thank you again for choosing Experience Home Media. We’re looking forward to helping make your listings look their best and making the entire process as smooth and easy as possible.
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If you ever have a question about an upcoming shoot, your account, your delivered media, or anything else, please don’t hesitate to reach out. We’re always happy to help.